Help and Contact Info

Video Library

Account Management

Requesting a Web Account

This video provides an overview of the web account request process. It includes information for existing and new customers.

Signing into a Web Account

This video shows you how to sign into your web account. It includes information about how to choose and change your fulfillment method.

Account Management

This video is about the Account Management feature. It includes information about creating, searching for and managing account users.

User Profile

This video explores the User Profile feature under My Account. It includes information about password and email changes.

Select Ship To/Bill To and Delivery/Pick Up Preferences

This video shows you how to select Ship To / Bill To and Fulfillment information. It includes information about adding Ship To addresses.

Product Search & Navigation

Navigating to Find Products

This video describes different methods and techniques used to search for products. Includes information about website navigation.

Category Page Filtering

This video shows you how to use category page filtering and the attribute menus to narrow your search results.

Product Compare

This video shows you how to compare up to six products at a time and see an attribute chart for the selected products.

Share Product

This video shows you how to share product details. It includes information about the share button and where it’s located.

View Product Availability

This video explains the difference between Local and Total availability. It also shows how to check inventory by branch.

List Management

Add Product to List

This video shows you how to use Lists on the website. Includes information about managing Lists and List Reminders.

List Management

This video shows you how to create & manage Lists. It includes information about uploading, editing and sorting.

Share List

This video gives an overview of the Share List function. It includes information about the permissions allowed by sharing versus inviting someone to view or edit a list.

List Email Reminder

This video shows you how to schedule email list reminders. It includes information about adding, editing and removing list reminders.

Ordering & Order Information

Add Product to Cart

This video shows you how to add products to your cart. It also includes information about minimum quantities and rounding rules.

Cart

This video shows you how adjust the number of items in your cart. Includes information about adding products and product notes.

Place Order

This video provides an overview of the order placement process. It includes information about your billing & shipping information and how to change your fulfillment method.

Quick Order

This video shows you how to use the Quick Order function. It includes information about uploading a template to add up to 500 products to your cart.

Order History

This video shows you how to use the Order History function. It includes information about searching for orders and account permissions.

Order Approval Process

This video demonstrates the order approval process. It includes information about user roles and permissions.