Help and Contact Info

Pro Tip Summaries

Pro Tip Summaries quickly describe the latest and greatest enhancements made to FirstSupply.com. Many of these website improvements were requested by customers, and are designed to help you get the most from FirstSupply.com. To get longer format Pro Tips delivered straight to your inbox, join our email list.

For a broader overview of FirstSupply.com, be sure to check out our Website Features page to see the time-saving features we’ve added to streamline your experience and make your job easier.

Reminder June 2024

Chat

CHAT with Customer Support

Get answers from a human, not a bot! Click the Chat icon on the website or First Mobile app to contact a knowledgeable First Supply employee.

Reminder June 2024

Text To Branch

Text To Branch Feature

No time for a Call or online Chat? Send a text instead! Visit our Text To Branch directory, or click TEXT BRANCH in the First Mobile app.

NEW June 2024

Auto-Filtered Search Results

The website now pre-sorts to offer In Stock in Any Warehouse items that best match the search terms entered.

NEW June 2024

Text To BranchWebsite Support Line

Website Support Line

Now you can Text or Call 608-784-3832 for questions about Password Resets, Usernames, Locked Accounts, Online Promos, and more!

May 2024

Improved Search on FirstSupply.com

Multiple NEW website search improvements will help you quickly find what you’re searching for on FirstSupply.com.

May 2024

Search Faster on the First Mobile App

We moved the search bar up a level to the tiled home screen, so you can start searching without opening the SHOP tile.

Apr 2024

Additional Purchase History Link

If you’ve ordered something within the last 6 months, you’ll now see a View Purchase History link on search results and category pages. The new link will appear under the Add To Cart button, next to the Add to List link, on search results and category pages.

Apr 2024

Filter Products by In Stock

On search results and category pages, in the left Filter column under Stocked Items: Select In Stock at Local Warehouse to see inventory at your local warehouse. Select In Stock at Any Warehouse to see inventory at any First Supply warehouse.

Feb 2024

Product List Library

Product List Library

Visit Product List Library and click to open any one of the Lists we have created, which you can save and use as your own. Click on the Save List option and rename to add it to your personal list library in My Lists. Modify the list as desired.

Dec 2023

Inventory

Improved Display For Phaseout & Discontinued Products

Discontinued: The word DISCONTINUED appears over the product image for discontinued items.
Phaseout: A WHILE SUPPLIES LAST! message appears by items with limited availability.

Oct 2023

Tracking Information

Tracking Information

If your order was shipped by UPS or FedEx on or after 8/1/23, you can now see Tracking Information in Order History (if provided). Click on a linked Order # from your Order History.

Oct 2023

Convert Quote to Order

Improved Convert a Quote Process

Now you can add or update a Shipping Preference, Delivery Date, PO Number, Order Comments, and Fulfillment Method on your order. Visit Quote to Order FAQs for more info.

Aug 2023

Convert Quote to Order

Convert Quotes to Orders

Pending quotes now show under the My Quotes heading in My Account. To accept a quote, click on a linked Quote #, then click the Convert Quote to Order and Place Order buttons. Visit our Quote to Order FAQs for more info!

July 2023

Clearance

Online Clearance

Save on overstocked, discontinued, and returned merchandise! Hover over Shop Products located below the First Supply logo and click on the SAVE! Clearance link.

June 2023

Returns

How to Initiate a Return Online

In Order History, click an Order # with the Status of Shipped, Invoiced, or Paid and click the Request for Return button. Select the quantity and Reason Code for each item being returned and click the Send Return Request button to submit for review.

May 2023

Custom Lists

Package Quantity Display in Lists

When Box, Case, or Package quantities are available for an item, that information will now show when those items are saved in Lists.

May 2023

Custom Lists

Custom Lists

Fill out the Custom List Request Form. We’ll create a new list and add it directly to your FirstSupply.com account. Your new list(s) will be available in My Lists.

Apr 2023

Online Warranty Form

Online Warranty Form

The Warranty Claim Form (PDF 1.2 MB) is conveniently linked at the very bottom of the website, in the footer under the Customer Service heading.

Apr 2023

Alternative Items Suggested

If an item is Out of Stock at your local branch, you’ll now see an  alternative option displayed below the original (if there’s an approved substitute available).

Mar 2023

Replacement for Discontinued Items

When you search for an item that has been discontinued, you’ll now see a  comparable replacement displayed below the original.

Mar 2023

Open Orders

Open Orders Mobile App Tile

Need a faster way to see your Open Orders without filtering your Order History? Use the new Open Orders tile in our mobile app!

Feb 2023

Shipping

Proof of Delivery Photo

In Order History, click on a Picked, Shipped, or Invoiced order to open its Order Details page. Scroll to the bottom to view the delivery information. For orders shipped by First Supply Truck.

Nov 2022

Order History

Order History Search Option

Search Order History by entering the email address (can partially match) of the person who placed the order in the NEW Placed By (Email) field. For online orders placed after November 16.

Nov 2022

Job Name Entry Field

Tie multiple PO Numbers to a single job using the Job Name entry field located on the Checkout page next to the PO Number entry field. Use to help sort Order History.

Sep 2022

Promo Code Entry Process

To streamline the Checkout page, the promo code entry box is now hidden until you click the Have a Promotion Code? link.

Aug 2022

Total Ordered Display

Tax is now shown as a line list AND added to your merchandise total during checkout.

Aug 2022

Order History

Canceled Line Items Removed

To reduce confusion, canceled items no longer show in Order History Details.

Aug 2022

Order History

Find Returns in Order History

You can now filter your Order History Status to find returns for orders placed after July 28. In Search Orders, click the Status dropdown and select Returned.

July 2022

Email

Email Delivery Improvements

We made changes to our email delivery configurations. These improvements will keep FirstSupply.com emails out of your Junk/SPAM folders.

June 2022

Quick-View Inventory Icons

New inventory icons give you an even faster way to see if something is  In Stock or  Out of Stock at Your Local Warehouse before you order.

June 2022

Checkout, Pick Up, & Delivery Improvements

Our updated Payment page is easier to navigate with clearly separated sections, you can now choose Delivery or Pick Up during checkout and tax now displays during checkout.

May 2022

Inventory

Inventory in Cart and Lists

Thanks to our new inventory display feature, you can now see inventory counts for items in your Cart and in a List.

May 2022

My Lists

Exporting Lists

This feature gives you a fast way to save any List as a spreadsheet. When you open a List, you’ll now see an Export button – just click the button to download a csv file.

Apr 2022

Order History

Order History Partial Search

The Order #, and PO # fields in Order History will return results with 5 matching characters – exact matches are no longer required. (Click Search Orders to find the fields.)