We Are (Still) Here For You!

11/9/2020

Back in March of 2020, when the COVID-19 pandemic really started hitting our area hard, we promised to do everything we could to help you continue operating your business and serving your customers. Today we see cases climbing and the pandemic nowhere near slowing. The steps we have taken over the past seven months are more important now than ever and we will continue to stay the course. We have taken action in all of our facilities, warehouses, counters, stores, and offices to make them safer for you and safer for our teams. A few highlights of those steps include:

• We have enhanced cleaning protocols in all facilities.
• We have held training with employees to understand how to interact with each other and our customers.
• We practice social distancing and wear masks. We ask that you also maintain a distance of at least 6 feet from any other person while in our facilities and wear a mask, too.
• We will bring product to where you are comfortable – to your facility, to your loading dock, to our loading dock, or to your vehicle.
• We invested in technology to make it easier to do business with us including click-to-chat features on our FirstSupply.com and GerhardsStore.com websites, virtual appointments in our stores, and improved phone systems so you can reach our customer service and sales departments no matter where they are working at their normal contact number.

Our counters and our stores are open and our shelves are stocked. If you prefer, call ahead for product so it is ready and we can minimize interactions. If you prefer, we have virtual appointments or private appointments for you or your homeowners available in our stores. Our e-commerce site FirstSupply.com is available 24/7 for you to check inventory and place orders.

If your online account is not setup, please click the link below to get started now:

Request a Customer Web Account

We will continue to be the trusted supplier you have relied on for many years. We are in this together and look forward to supporting your businesses for many years to come.

Be well,

Katie Poehling Seymour
President

Greetings from First Supply CEO Joe Poehling

We’re turning 124 years old! We can’t thank you, our customers, enough for being there with us throughout. We remain fully committed to being your partner now and into the future. We are working to ensure you can have what you need, when you need it, in the quantity you need and delivered to you the way you want it.

5/18/2020

We invite you to join our CEO Joe Poehling for a brief partnership update.

Return to Work – Best Practices

For a number of weeks, people have been social distancing and working from home. As service providers and technicians enter households or work on jobsites, what preventative measure can be done to keep employees and customers safe? Neal Zygarlicke, First Supply’s Property Executive, will present Return to Work - Best Practices to help keep you, your employees, and your customers safe as we return to work.

5/7/2020

Thank you to everyone that took the time to join us for today’s webinar Return to Work – Best Practices. We invite you to look through and utilize the links found within as you navigate your way through these times.

COVID-19, OSHA and the In Home Service Provider

COVID-19 has pushed safety to the front of everyone’s mind. How do we stay safe while we shop, while we exercise, and while we work? OSHA is the governmental agency that regulates workplace safety. The material presented by First Supply’s Staff Attorney, Brittney Cornillaud, will highlight the expectations the agency places on employers during the pandemic

5/5/2020

Thank you to everyone that took the time to join us for today’s webinar on the COVID-19, OSHA and the In Home Service Provider. We invite you to look through and utilize the links found within as you navigate your way through these times.

The Next Phase is Upon Us – How Can We Best Serve Your Needs?

4/27/2020

As spring temperatures arrive, we are starting to see more and more people out-and-about. While fresh air, sunlight, and outdoor activity are good for healthy living, we are still in the midst of unprecedented times. Social distancing and other key steps remain just as vital in ultimately navigating our way through.

First Supply remains committed to adjusting our business operations to best serve you. The next phase of this journey is upon us. As essential businesses, we all continue to keep our communities safe by providing clean water, functional homes, and new buildings. We will continue to work with you in the way that’s best for you and your business. Whether it be in person, over the phone, via text or chat, through email or virtual meetings, we are here to support you. FirstSupply.com is available 24 hours a day, 7 days a week to check inventory, pricing, or to place orders.

We would also like your input. Please let us know how we can best serve you and your customers’ needs in this changing time. As a locally owned, 5th generation family business, we have the ability to be flexible in order to be there when you need us most – all while keeping the health and safety of you, your team, your customers, and our team members at the forefront.

We look forward to hearing from you and developing a plan to work together as we have for the past 123 years!

Be well,

Joe Poehling
Chief Executive Officer

Your Trusted Partner

4/13/2020

From having the products you need, to making it safer and more convenient for you to shop, we continue to make the necessary adjustments during these trying times. We invite you to take a few moments of your busy day to sit back and hear more on our efforts, presented by Seth DePuy – Director of Sales and Marketing for First Supply.

After doing so, let us know how we’re doing or if there is anything you want to see done differently. It all goes back to being your trusted partner – we are here for you!

COVID-19 Employer Obligations

4/9/2020

Thank you to everyone that took the time to join us for today’s webinar on the COVID-19 Employer Obligations. We invite you to look through and utilize the links found within as you navigate your way through these times.

COVID-19 Employer Toolkit Highlights

4/6/2020

Thank you to everyone that took the time to join us for today’s webinar on the COVID-19 Employer Toolkit. We invite you to look through and utilize the links found within as you navigate your way through these times.

Alternative Payment Options Available

4/6/2020

Everything surrounding the COVID-19 pandemic is creating disruptions in our businesses and local communities. We understand the challenges this has created for many business owners and their families. We continue to be open for business at all locations. With our dedicated group of employees, we have not experienced any disruption to our business or our ability to service our customers.

We do recognize that many of our customers may be working with office staff that may be working remotely. With this in mind we want to let our customers know that we can accept electronic payments via ACH or Wire Transfer.

For details of alternate payment methods please contact a member of your Regional Credit Team who will get you the banking information that you will need:

Jennifer Hundt, Credit Manager

• Email: [email protected]
• Phone: 608-791-3674

John LeBlond, Credit Manager 

• Email: [email protected]
• Phone: 651-453-5115

Sandy Laux, Credit Manager

• Email: [email protected]
• Phone: 608-223-6607

Andrew Skorr, Credit Manager

• Email: [email protected]
• Phone: 920-831-5235

General AR Support Mailbox

• Email: [email protected]

You may also reach out to one of these individuals by phone, Monday through Friday, between 8a – 5p CST.

We want to provide you with helpful options and are confident by working together we will be able to navigate through these challenging times. We will keep you updated and informed if there are any material changes to our operations or our ability to meet your needs. We wish you, your employees and families continued good health.

Be well,

Joe Poehling
Chief Executive Officer

Essential Industries Classification

3/24/2020

We have committed to update you as we navigate the COVID-19 situation in our country and the world. These are extraordinary times. Our leadership team has been tracking federal and state guidance from the onset of COVID-19 cases in the United States to maintain a safe and responsible workplace for you as our valued customer, our teams, and our families.

We understand First Supply, Gerhard’s Kitchen, Bath, and Lighting Stores and the Kohler Signature Stores by First Supply to be essential to our customers’ ability to maintain safety and sanitation in our communities as well as complete important construction projects. Under CISA standards as well as in all of our states of operation, our industries are deemed essential. As a result, we are currently maintaining regular weekday operating hours at all branch locations. We also have our normal emergency 24/7 service in all locations.

Please continue to practice social distancing in any interaction with our teams or other customers. We encourage you to order online where possible. If your account is not setup, please click here to set up. We also encourage you to call, email, or order online ahead for your product to be delivered curbside or by one of our trucks. If that is not possible, please feel free to call or email your order to us from our parking lot.

Our goal is to continue to be the trusted supplier you have relied on for many years. Our current inventory position is strong and our teams work to ensure our suppliers are not seeing any interruption in our supply lines either. We are in this together and look forward to supporting your essential businesses for many years to come.

Be well,

Joe Poehling
Chief Executive Officer